1. Introduction
This Privacy Policy (“Privacy Policy” or “Notice”) describes how Elong Movers, including its affiliates and partners (collectively, “Elong Movers,” “we,” “us,” or “our”), collects, uses, maintains, and shares (collectively, “processes”) information collected about you when you interact with us and use our services, including our website at www.elongmover.ca (the “Site”).
This Privacy Policy does not apply to services, or websites that display a different privacy policy. It also does not apply to information collected by any third party, including through any applications or content (including advertisements) that may link to or be accessible from or on the Site.
2. What Information Do We Collect and Why?
We collect different types of information, including Personal Information. “Personal Information” means information that identifies, relates to, describes, or is reasonably capable of being associated with or linked, directly or indirectly, with you. This may include:
- Identifiers (such as name, email address, postal address, IP address)
- Commercial information (such as records of services purchased or considered)
- Customer records (such as financial information, including payment details)
- General personal information (such as communication contents, reviews, or feedback)
- Geolocation data and Internet or other electronic network activity information
We collect this information for various purposes, including:
- To provide and manage the services you request.
- To allow you to register and create an account.
- To communicate with you about services, promotions, and updates.
- To process payments, and carry out obligations related to our services.
- To improve your experience with the Site, including customizing content, measuring performance, and delivering relevant advertising.
3. How Do We Collect This Information?
We collect Personal Information in several ways, including:
- Directly from you: When you interact with us through our Site, order services, or engage in customer support.
- Automatically: Using tracking tools like cookies when you visit the Site. These cookies collect information such as browsing activity, device data, and IP addresses.
- From third parties: This may include social media platforms, analytics providers, and vendors assisting us in offering services.
For more information about cookies and how we use them, please visit our Cookie Policy.
4. How Do We Disclose Your Information?
We may disclose your Personal Information to various third parties for operational purposes, including:
- Service providers: We work with vendors who help us with payment processing, shipping, customer service, marketing, and more.
- Franchisees: If applicable, your information may be shared with our franchisee network to assist with service provision.
- Legal compliance: We may disclose your information if required by law or to protect the safety, rights, or property of others.
- Business transactions: In the event of a sale or transfer of business assets, your information may be disclosed.
5. Use of Cookies and Other Technologies
We use cookies to improve your experience on the Site. Cookies allow us to store your preferences, track usage, and ensure the Site functions effectively. You can control cookie settings through your browser, and for more details on how to do so, please refer to our Cookie Policy.
We also use third-party analytics and advertising tools like Google Analytics. You can opt out of these services through specific browser add-ons or by adjusting settings on your device.
6. Your Information Choices and Control
You have certain rights regarding your Personal Information:
- Marketing Communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in emails or by contacting us directly.
- Interest-Based Advertising: You may opt out of targeted advertising by visiting www.aboutads.info/choices.
For more information about your privacy rights, please contact us.
7. Data Security
We take reasonable measures to protect your Personal Information using administrative, technical, and physical safeguards. However, no online data transmission is entirely secure. We cannot guarantee the security of information you transmit to or from the Site.
8. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will retain and use your information to manage services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights
Depending on your location, you may have additional rights regarding your Personal Information. For example, you may have the right to access, correct, or delete the Personal Information we hold about you.
For more details about your rights or if you have any concerns regarding your Personal Information, please contact us using the contact information below.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your Personal Information, please contact us at:
Elong Movers
Email: info@elongmover.ca
Website: www.elongmover.ca